WaveStar Pro LLC ("WaveStar Pro," "we," "us," or "our") is a marketing services company based in Oregon. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our website at WaveStarPro.com and our review management services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following types of information:
a) Information You Provide Directly:
Your name, business name, email address, and phone number when you sign up
Billing and payment information
Business profile details including your Google Business Profile credentials
Customer contact information you upload or provide to us for review request campaigns
b) Customer Contact Data You Provide:
As part of our Services, you may provide us with contact information for your customers (names, phone numbers, email addresses) so that we can send review requests on your behalf. You represent and warrant that you have obtained all necessary consents to share this information with us and to contact these individuals.
c) Automatically Collected Information:
IP address, browser type, and device information
Pages visited and time spent on our website
Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and improve our Services
Send automated review request messages to your customers via SMS and email on your behalf
Send automated review responses to Google reviews on your behalf
Route and manage customer feedback
Process payments and send billing communications
Communicate with you about your account and our Services
Comply with legal obligations
Detect and prevent fraud or abuse
4. SMS and Email Communications
By providing customer contact information to WaveStar Pro, you confirm that:
You have obtained express written consent from each customer to receive SMS and/or email marketing messages from your business
The contact information was collected lawfully and in compliance with applicable laws including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any applicable state laws
You will indemnify and hold WaveStar Pro harmless from any claims arising from unauthorized messaging
All messages sent through our platform include opt-out options. We honor all opt-out requests promptly.
5. Sharing of Information
We do not sell your personal information or your customers' personal information to third parties. We may share information with:
Service providers who assist us in operating our platform (e.g., SMS providers, email providers, payment processors)
Google, when posting review responses on your behalf
Law enforcement or government agencies when required by law
Successor entities in the event of a merger or acquisition
6. Data Retention
We retain your information and your customers' contact information for as long as your account is active or as needed to provide our Services. You may request deletion of your data and your customers' contact data at any time by contacting us at the information below. We will delete data within 30 days of a valid request.
7. Data Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
8. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction or deletion of your information
Opt out of certain communications
Data portability
To exercise any of these rights, contact us at the information provided below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the effective date. Continued use of our Services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
